Terms of Sale

Article 1 : Purpose

PrivateCore provides its customers with:

• Hardware (Mac Mini M4) pre-configured and installed at the customer's home or premises.
• Business software (HomeCore, SoloCore or BusinessCore, depending on the plan).
• Installation, maintenance, software updates and support services.

Together they form an indivisible service, billed monthly.

Article 2 : Pricing

• HomeCore: €49 incl. VAT per month.
• SoloCore: €99 excl. VAT per month.
• BusinessCore: €249 excl. VAT per month.
• Max tiers (HomeCore Max, SoloCore Max, BusinessCore Max): on quotation, depending on hardware (Mac Studio) and functional scope (multi-site, enhanced SLA).

Billing is monthly, via SEPA direct debit or credit card. Prices exclude installation fees if the customer's site lies outside the direct coverage area (quoted case by case).

Article 3 : Hardware

The customer buys their own Mac Mini (from €949 depending on the chosen memory configuration) and owns it from purchase, with no lease and no commitment term. They may buy it straight from Apple or order it from the publisher with the installation. The hardware is never included in the subscription, which only covers the software, its updates and support.

Hardware warranty: 2-year manufacturer warranty (Apple Limited Warranty). When the Mac Mini is ordered from the publisher, the publisher adds a 3-year total-failure warranty (hardware replacement for failures not caused by the customer).

Article 4 : Installation

Installation is performed by the publisher at the customer's home or premises, by appointment. It includes:

• Unboxing and commissioning of the Mac Mini.
• Network configuration (Tailscale, encrypted tunnel).
• Data migration from your third-party tools (import assistants for Google, Dropbox, Pennylane, Skello, iCloud, etc.) within the limits of available formats.
• Initial training (one session of 1 to 2 hours depending on the plan).

Article 5 : Data

All data processed by the software remains physically on the customer's Mac Mini. The customer is the sole controller within the meaning of the GDPR. The publisher does not access this data without explicit invitation: any remote intervention takes place through a Tailscale tunnel activated by the customer, and each session is logged in an encrypted audit trail the customer can review.

Article 6 : Support

Support is provided by email ([email protected]) and phone, Monday to Friday, 9 a.m. to 7 p.m., excluding public holidays. Same-business-day reply guaranteed.

Max plans also include:

• Weekend on-call (Saturday and Sunday, 10 a.m. – 6 p.m.).
• A next-business-day resolution SLA for blocking incidents.

Article 7 : Termination

The software subscription is monthly and may be terminated at any time by simple email to [email protected]. No termination penalty applies.

Since the Mac Mini belongs to the customer (they bought it), they keep it no matter what: no collection, no hardware refund. The data stays on their machine, it never leaves for any third-party cloud, so there is nothing to retrieve. At the end of the subscription, support and updates cease.

Article 8 : Liability

The publisher cannot be held liable for data losses caused by customer negligence (failure to maintain the recommended external backup, lost password without an activated recovery procedure, deliberate hardware damage).

In any event, the publisher's liability is capped at the amounts actually paid by the customer over the 12 months preceding the incident.

Article 9 : Intellectual property

The customer receives a personal-use licence (HomeCore) or an internal-company-use licence (SoloCore and BusinessCore). This licence is non-exclusive, non-transferable and limited to the duration of the subscription.

Any reproduction, resale, reverse engineering or decompilation of the software is prohibited, except in the cases strictly provided for by article L.122-6-1 of the French Intellectual Property Code.

Article 10 : Governing law

These terms are governed by French law. Any dispute will first be subject to an amicable resolution attempt (best-efforts obligation). Failing that, the competent courts are those of Montpellier.

Article 11 : Changes to the terms

The publisher reserves the right to modify these terms. Any substantial change will be notified by email to active customers at least 30 days before coming into force. If the customer rejects the new terms, they may terminate their subscription without notice during this period.

Publisher legal information

Publisher: PRIVATECORE SAS, French simplified joint-stock company (SAS) with €1,000 share capital, SIREN 103 084 018, RCS Montpellier, SIRET 103 084 018 00011, VAT FR61 103 084 018, registered office 48 rue Claude Balbastre, 34070 Montpellier, France. Contact: [email protected].