Terms of Sale

Article 1: Purpose

PrivateCore supplies its customers with a business software package (HomeCore, SoloCore or BusinessCore, depending on the plan), its updates, its installation and its support.

The software is deployed in one of two ways, chosen by the customer and stated on the quote and on the invoice:

• "At my place" mode. The software runs on a Mac the customer buys and owns, on their own premises. The data never leaves their walls.
• "Online" mode. The software runs on servers rented by the publisher in France. The customer buys no hardware; the instance is set up after the order.

Switching from one mode to the other is possible in both directions, at any time, with no data loss and no exit fee (article 5).

Article 2: Pricing

• HomeCore: €49 incl. VAT per month.
• SoloCore: €99 excl. VAT per month.
• BusinessCore: €249 excl. VAT per month.
• Max editions (HomeCore Max, SoloCore Max, BusinessCore Max): on quotation, depending on hardware configuration (Mac Studio) and functional scope (multi-site, enhanced SLAs).

The subscription price is the same in both hosting modes. In "Online" mode, hosting the instance is included in the subscription at no extra charge. In "At my place" mode, the hardware is bought separately, once, and belongs to the customer (article 3).

Billing is monthly, by SEPA direct debit or card. Prices exclude installation travel costs where the customer's site lies outside the direct service area (quoted case by case).

Article 3: Hardware ("At my place" mode)

The customer buys their own Mac Mini (from €1,049 depending on the memory configuration chosen) and owns it from the moment of purchase, with no lease and no lock-in. They may buy it themselves, from Apple or any reseller, or order it from the publisher, which invoices it to them and delivers it configured. Hardware is never included in the subscription, which covers only the software, its updates and support.

Hardware warranty: the Mac Mini is covered by Apple's one-year warranty (Apple Limited Warranty), which can be extended with Apple. The publisher grants no hardware warranty of its own, without prejudice to the statutory warranties owed by the seller of the hardware (article 9).

The "Online" mode involves no hardware purchase at all.

Article 4: Online hosting

Where the customer chooses "Online" mode, the publisher hosts the instance on servers rented in France from Scaleway SAS, and undertakes as follows:

• Isolation. Each customer gets their own instance, with its own database and its own container. No database is shared across customers.
• Location. Data stays in France. No transfer outside the European Union.
• Availability. The publisher targets 99.5% monthly availability, excluding maintenance windows announced at least 48 hours in advance and excluding force majeure. Where a shortfall is established in a given month, the customer may request a credit note pro rata to the downtime.
• Backups. Daily, encrypted, kept for a rolling 14 days and stored off the machine they protect. The customer may request a restore at any point within that window.
• Publisher access. Limited to what operations, support and service restoration require. Every access to the content of the instance is logged, and the log is available to the customer on request.

Health data. The "Online" mode does not accept personal health data: hosting it on behalf of a third party requires the French "Hébergeur de Données de Santé" certification provided for in article L.1111-8 of the public health code, which the publisher does not hold to date. Healthcare professionals choose the "At my place" mode, where data does not leave their practice.

Article 5: Reversibility

The customer may at any time export all of their data from the application, in open formats usable without PrivateCore.

They may also request a switch from one hosting mode to the other. The publisher then migrates the whole instance, with no data loss and no charge other than, where applicable, installation travel and the hardware bought by the customer. No clause makes leaving conditional on paying an indemnity.

Article 6: Installation

In "At my place" mode, installation is carried out by the publisher at the customer's home or premises, by appointment. It includes:

• Unboxing and commissioning the Mac Mini.
• Network configuration (Tailscale, encrypted tunnel).
• Migrating your data from third-party tools (import assistants for Skello, Factorial, Odoo, CSV files, and so on) as far as the available formats allow.
• Initial training (one 1 to 2 hour session depending on the plan).

In "Online" mode, the instance is set up remotely after the order. Data migration and initial training are provided on the same terms, remotely or on site depending on the plan.

Article 7: Data

The customer is the data controller under the GDPR for all data they process with the software, in both modes.

• "At my place" mode. Data stays physically on the customer's Mac. The publisher has no access to it without an explicit invitation: any remote intervention goes through a Tailscale tunnel enabled by the customer, and each session is recorded in an encrypted audit log they can consult. The publisher acts as a processor only for the duration of those interventions.
• "Online" mode. The publisher is a processor within the meaning of article 28 GDPR for all hosted data. The corresponding obligations are set out in the data processing agreement, which forms an integral part of these terms and is available for signature on request.

Details of the processing, retention periods and processors are set out in our privacy policy.

Article 8: Support

Support is provided by email (support@privatecore.fr) and by phone, Monday to Friday from 9 am to 7 pm, public holidays excluded.

Max plans may provide for specific support terms, set out in the quotation.

Article 9: Provisions specific to consumer customers

This article applies to customers contracting outside any professional activity, in particular for the HomeCore plan.

Right of withdrawal. Under article L.221-18 of the French consumer code, consumers have fourteen (14) days from the conclusion of the service contract, or from receipt of the hardware where they ordered any, to withdraw without giving reasons and without penalty. Withdrawal is exercised by email to contact@privatecore.fr or by any other unambiguous means; a model form is sent on request. Refund is made within fourteen days of receiving the request, by the same payment method, less where applicable the service already supplied if the customer expressly asked to benefit from it before the end of the period.

Legal guarantees. Consumers benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the consumer code) and from the guarantee against hidden defects (articles 1641 et seq. of the civil code), independently of any commercial warranty. These guarantees are exercised free of charge with the publisher for the service, and with the seller of the hardware for the hardware.

Consumer mediation. Under articles L.612-1 et seq. of the French consumer code, every consumer has the right to free recourse to a consumer mediator with a view to the amicable resolution of a dispute with a trader, after having sent a written complaint that received no satisfactory answer. The contact details of the mediator retained by the publisher are published on this page and repeated on invoices as soon as the publisher joins a mediation scheme.

Article 10: Provisions specific to business customers

This article applies to customers contracting for the purposes of their professional activity (SoloCore and BusinessCore plans).

Payment. Invoices are payable on receipt. The right of withdrawal does not apply.

Late payment. Under article L.441-10 of the French commercial code, any late payment automatically triggers, without prior formal notice, late payment interest at the rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, together with a fixed recovery indemnity of 40 euros. Where recovery costs actually incurred exceed that amount, further compensation may be claimed on production of supporting documents.

Early payment discount. No discount is granted for early payment.

Suspension of service. Where an invoice remains unpaid more than thirty days after a reminder, the publisher may suspend support and updates. In "Online" mode, access to the instance may be suspended after fifteen days' notice; the data remains stored and retrievable throughout the suspension.

Article 11: Termination and return of data

The software subscription is monthly and can be cancelled at any time by simply emailing contact@privatecore.fr. No termination penalty applies. Termination takes effect at the end of the current monthly period.

"At my place" mode. The Mac belongs to the customer, so they keep it whatever happens: no return, no hardware refund. The data stays on their machine, it goes to no third-party cloud, so there is nothing to bring back. When the subscription ends, support and updates stop; the installed software keeps working as it is.

"Online" mode. On termination, the publisher makes a full export of the customer's data available in open formats for thirty (30) days. After that period, the instance and its backups are irreversibly erased, and a certificate of erasure is issued on request.

Article 12: Liability

The publisher cannot be held liable for data loss resulting from customer negligence (skipping the recommended external backup, losing a password without an enabled recovery procedure, deliberate hardware tampering).

In any event, the publisher's liability is capped at the amounts actually paid by the customer over the 12 months preceding the incident. This limitation applies neither in the event of gross negligence or wilful misconduct, nor to personal injury, nor in cases where the law excludes it, in particular towards consumers.

Article 13: Intellectual property

The customer receives a licence to use the software personally (HomeCore) or internally within their company (SoloCore and BusinessCore). That licence is non-exclusive, non-transferable, and limited to the duration of the subscription.

Any reproduction, resale, reverse engineering or decompilation of the software is prohibited, save in the cases strictly provided for by article L.122-6-1 of the French Intellectual Property Code.

The data entered by the customer, and the content they produce with the software, belongs to them entirely. The publisher acquires no right to use, analyse, or train a model on it.

Article 14: Governing law

These terms are governed by French law. Any dispute will first be the subject of an attempt at amicable resolution (best-efforts obligation). Failing that, the competent courts will be those of Montpellier, subject, for consumers, to any jurisdiction rules more favourable to them.

Article 15: Changes to the terms

The publisher reserves the right to amend these terms. Any substantial change will be notified by email to active customers at least 30 days before it takes effect. Customers who refuse the new terms may cancel their subscription without notice during that period.

Publisher legal information

Publisher: PRIVATECORE SAS, a French simplified joint-stock company with share capital of €1,000, SIREN 103 084 018, RCS Montpellier, SIRET 103 084 018 00011, VAT FR61 103 084 018, registered office 48 rue Claude Balbastre, Espace Entreprise Garosud, 34070 Montpellier, France. Contact: contact@privatecore.fr.